Delivery and Returns
Your Carbon Neutral delivery is on its way!
Keep looking out for the postie? Hey, we get it!
Choose from any of the below options for a speedy (and carbon-neutral!) delivery:
Standard Tracked Royal Mail: 3-5 working days - £3.95
Express DPD Tracked and Signed: Next working day (Monday - Friday ~ order before 12 midday) - £6.00
Saturday Delivery Royal Mail Tracked and Signed: Order before 12 midday Friday - £7.00
Free Standard Royal Mail Tracked Shipping: On all orders over £50 (Monday - Friday ~ order before 12 midday)
Free Express DPD next working day delivery: On all orders over £100 (Monday - Friday ~ order before 12 midday)
Free Saturday Delivery Royal Mail Tracked and Signed: On all orders over £100 (Order before 12 midday Friday)
Same Day Dispatch: Order before midday Monday - Friday for Same Day Dispatch
Please note that current delivery delays mean that standard Royal Mail shipping may take slightly longer to be delivered.
Why don't we offer free shipping for everything?
Well, fair pricing means the world to us. This means we do not add the shipping costs into our product. We want to keep our pricing fair and transparent and we do not want to promote the environmental impact associated with free shipping and returns - it is too damaging for us to ignore.
We’re incredibly proud to be Carbon Neutral Certified. Read all about it here!
Simple and sustainable returns
We’re proud to make products that are thoughtfully designed, responsibly sourced, ethically made, lovingly delivered. But if for any reason you don’t absolutely love your order we accept returns within 14 days of delivery of original order.
Please note that for us to be able to accept your return, the items must be unworn and in good condition, and come wrapped in their original packaging. Don’t forget to include your name and order number in your package so that we can process your return.
Please post your package using Tracked and Signed For delivery to ensure it arrives safely with us:
3 Boroughloch Square
We aim to refund all returns within ten working days. Unfortunately we cannot be responsible for returns which do not arrive safely with us.
Returning a faulty item
We’re sorry to hear your Milly Grace jewellery was less than perfect. Please contact us within 48hrs of receipt, and we’ll help you replace it. We offer free return shipping for faulty items only.
Please shop responsibly
Whilst your happiness is our top priority, the environmental impact associated with free returns is too damaging for us to ignore. Fast fashion and the recent e-commerce boom have seriously added to global carbon emissions, caused by the incineration of unwanted goods and the added transportation back to the warehouse.
We thank you for understanding our decision to only offer free returns on faulty items and free shipping over £50. Please note that shipping fees are non-refundable. We maintain this in order to maintain our fair prices.
As active participants of the Circular Economy, we’ve put in place a recycling scheme that guarantees no Milly Grace stock ever ends up in landfill. You can read up on how you can join the movement here!